Please note we are not responsible for incorrect shipping addresses. Please double check your address before confirming your order and on your confirmation email. If there's any issues with your address please email us at billyboics@gmail.com as soon as possible. we print shipping labels 9am in the morning. if you contact us after 9am, please note we cannot guarantee the address change.
Shrimps are shipped using USPS Priority or FedEx Overnight Fish and sensitive livestock are shipped using FedEx Express Overnight or UPS Next Day Delivery
Please note that prices can change due to how much the carrier charges.
Large and fragile dry goods such as Soil, Breeder Boxes, and Nets may be shipped separately using USPS, FEDEX, or even UPS and may take 2-5 days to arrive.
In a case if an item or livestock is in your order but is out of stock, we will email you. Out of stock may happen due to livestock's health, local pick ups, or is simply missing from inventory.
Order may take 1-3 days to ship depending on volume of orders. Please note, that any orders placed on Wednesday after 7:30 AM PST will be shipped the following Monday to avoid any shippng carrier inactivity from the weekend.
Shipping Schedule:
Monday- All Order Types Tuesday- All Order Types Wednesday- All Order Types Thursday- Standard Drygood Friday- Standard Drygood Saturday- Shipping unavailable Sunday- Shipping unavailable
Winter and Summer Shipping:
Temperatures swings aren't good shrimps and livestock. Some can't tolerate low and high temperature and others can get stressed and weak. Keep in mind these livestock not only get affect by your city's weather but also the weather that the packages are routed to.
During the Winter, temperatures under 40F will be held until the weather is better and safe to ship. During the Summer, temperatures over 90F will be held until the weather is better and safe to ship.
