Dead on Arrival Policy

We guarantee live arrivals 100%.

Although it's rare that shrimps will arrive DOA, it does occur due to the process of shipping and the amount of stress it puts on the shrimps so we always recommend overnight shipping. In an event of an DOA, a refund or reshipment will be issued for only the DOA (not including the shipping cost).

To Claim DOA: 

  1. You must send a picture of the DOA in an unopened bag with 2 hours of delivery to hello@billyboiaquatics.com.
  2. Send an additional picture of the DOA outside of the bag, clear enough to count if more than one.
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